Customer Care in Local Government E-Learning | Online Diversity Training & E-Learning Consultancy

Public sector e-learning specialists Marshall ACM have just launched their new programme on Customer Care in Local Government.

This best practice e-learning programme supports staff in developing positive responses to the challenges of delivering good customer care which respects the principles of equality and diversity. It examines the key skills required to deliver good customer care and encourages staff to reflect on their own values, attitudes and practice.

The programme will support Councils in working towards their Best Value and Equality Standard targets.

Through case studies, scenarios and exercises, the programme offers a framework for reflection on current practice in the delivery of customer care.

 

The programme aims to:

• Define good customer service
• Distinguish what separates good and bad customer service
• Provide an understanding of the key principles of equality and diversity with regard to customer service
• Explain the skills required for effective communication
• Provide guidance on dealing with difficult situations and complaints